There is suppose to be a 20 yr warranty on this mattress if it doesn't bounce back a certain amount of inches. Does anyone know how/who/what we have to do to use the warranty? We paid over $1000.00 for this mattress and it hasn't even been a year yet.
Janet GHammond, IN
Was great for about 6 months
Pros:
User also said: At first it has great support and you sleep soundly and have the greatest nights sleep of your life.- Initial Support
Cons:
User also said: After 6 months it sags & you now have a great big firm hump in the middle- Long-Term Support
0
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (4)
Hi Janet, you can call Bedding Experts customer service at 866-395-5511.
Thank you for the information. I have contacted them and the issue hasn't been resolved (yet) but I am being persistent.
I can't seem to get an answer about ours either. Purchased from back to bed. Every person I've spoke to tells me that miforma handles their own warranty. Funny thing is... I can't find any phone numbers or address for them! I am also being persistent. Good luck!
If you have any spots or smells on the mattress it voids the warranty. I was finally able to get a hold of a helpful person who put me in contact with MiForma. You have to pay $50.00 for someone to come inspect the mattress, no refunds. He found a small spot on the mattress from when the kids spilled lemon water and because he could smell the lemon it voided the warranty.